A full refund will be issued if you cancel your participation at least 21 days before the start of the tour.
If you cancel your participation later, the refund amount will depend on when you cancel:
- 21 days or more before the tour – 100% of the amount paid will be refunded.
- 14–20 days before the tour – 50% of the amount paid will be refunded.
- Less than 14 days before the tour – No refund will be issued.
Exception: If you find someone to take your place on the tour, you will receive a full refund.
If we cancel the tour, we will refund the full amount paid.
If you have paid a deposit but fail to pay the remaining balance by the specified deadline without notifying us of your cancellation, we will cancel your booking, and the deposit will not be refunded.
- Merchandise in good condition may be returned within 14 days of receipt, provided that the item has not been used and its original condition and packaging have been preserved.
- Return shipping costs are covered by the person returning the item.
- Food products are non-returnable.
Refunds are processed after we receive the returned item.
We will issue a refund within 14 days of receiving the returned item.
1. Send us an email at mriinuku@gmail.com.
2. Include your name, the name of the tour or product, and the payment date.
3. The cancellation date is considered the day we receive your message.
4. Refunds are issued to the same card or bank account used for the original payment. Refunds are processed within 14 days of the cancellation date.
Thank you for your understanding and respect for our work.
